Hilton OnQ

Contents:

• Installing eForms for the first time or adding a new workstation / printer
• Registration Setup for the printing of your registrations on stock or plain paper.
• Solving common problems and understanding known issues.
• Changes? If you need to make a change to something on one of your eForms, please take a sample of the current form, mark it up with the changes you wish and fax that to us at 951-587-9744 along with your Inncode.

OnQ5 is supported by Hilton for electronic forms including the folio receipt, registration slip or registration key packet, statements and zip out. The printing of Invoices (ARNETINV.RPT) is supported as of version 5.13.06. All Hilton brands are approved for the use of eForms: Full Service Hiltons, Hilton Garden Inns, Doubletree, Embassy Suites, Homewood, Hampton and Hampton Inn and Suites

Installing eForms

The eforms fonts must be installed into the "...LJ4n" printer . See:
http://www.efplus.com/techref/app/pms/system21/cd210/fontinst.htm 

OnQ needs to be directed to use the correct printer driver. Click on "Reports" then pull down the "File" menu and select "Printer Assignments". Click on the "White paper printer" and change the pull down next to "printer" to the approved driver. Click on the "Folio paper printer" and again, set the printer.

Make sure receipts print correctly (with the Hilton family logos, etc...) before moving on to setting up the registration, invoice, statement, and other forms.

Registration Form Selection

Small Registration Key Packet (for Homewood, Home2 and optionaly for Hampton Inns) In version 5.13, there is a new option in addition to the "Use keypacket..." option. This is for our patented letter sized (8.5x11") version of the registration key packet stock which folds up into a small key jacket, 2 guest ID cards and a registration slip. ( re-order here ) It was commissioned for the Homewood Suites brand but could be used by any hotel and is a great fit for the Hampton Brand. To activate this option, first you must order the new stock from us. Please see the setup instructions.

Full Sized Registration Key Packet This legal sized (8.5x14") patented stock bursts and folds into a key packet and registration slip. ( re-order here ) In Database Maintenance under "Hotel Defaults", "Receipt Printing", turn ON or check "Use keypacket format when printing pre-reg cards." Note: despite the name  of the item, it applies to any registration printing, not only to pre-reg. If you find that the name is not printed on the front of the key packet, or that the printer is asking for letter sized paper, OnQ may be set for the small registraiton key packet. Follow step 3 of the setup instructions for that stock, but "disable" rather than "enable" the small version, then come back and turn on the option in Database Maintenance for the full sized version.

Printing Guest ID cards on Registration Key Packets. If you have the latest version of OnQ5, with the updated REGKEYP.RPT file, and use the "Wide" folio format (with 3 dollar columns "Debit" "Credit" and "Balance") and an appropriate eForm image, you can print guest ID  cards on the inner flaps of the keypacket. Just go to Database Maintenance, Hotel Defaults, Hotel Information, and add a Tilde (the "~" character) somewhere in the Hotel Name field. Verify that you have the new FOLIOREG.RPT file by looking for the period on the registration slip, just above the guest name and indented about 1/2 inch.

Adding Messages to the Registration Slip. Any short message can be added to the registration slip by typing it into the "Pre-registration information text" field in the "Receipt Messages" section of Hotel Defaults under Database Maintenance. Other areas of the registration can be customized by changing the eForm. See: Need to change text or logos on the eForm

Plain Paper Registrations (you must have an eForms device, and supply your own key jacket or key packet) In Database Maintenance under "Hotel Defaults", "Receipt Printing", turn OFF "Use keypacket format when printing pre-reg cards."

If you don't find what you need here, contact support@efplus.com for technical support.

In general: Electronic forms integration for Laser Printers is accomplished by installing a special font into the Windows NT Printer driver and making use of that font in Crystal Reports by adding a text field with nothing more than a period selected to print in that font. In the future, eForms support will be provided by our new XPS printer driver.

RPT files at \\(code)report\reports or on the report server at c:\Reports or \\(code)server\reports or C:\Program Files\HPMS\Reports and also the \reports2 folder UNDER the \reports folder. E.g. \\(code)report\reports\reports2 from the workstations and C:\Program Files\HPMS\Reports\reports2 on the reports server

All the RPT files now support 600DPI The property_name field is NOT printed. The info at the top starts with property_address_1

For Hampton Inns with the debit card info over printing the company info: In Database Maintenance, Hotel Defaults, Receipt printing, turn OFF the item that starts with "Print company name... " and ends with " ... (Mexico Only)" If you MUST have this area available for the printing of company information, for example if you are a Hampton Inn in Mexico, please apply to Hilton for a variance so that we can incorporate the debit card text into the main signature box.

Training