Having problems? See Solving common problems and understanding known issues.
Changes? If you need to make a change to something on one of your eForms, please take a sample of the current form, mark it up with the changes you wish and fax or scan and email that to us along with your Inncode.
Updates mandated by the brands for all hotels, and some commonly requested changes are available via a web request form
XPS eForms: The old
system has been replaced. Hilton Workstations (starting Jan 2012) will
come pre-installed with the EFPlus.com XPS
driver in the list under Start / Settings / Printers and Faxes or Devices
and Printers. To use this driver, the XPS versions of the eForms images
must be installed on the Workstation from our Update page:
The driver doesn't actually know how to talk to any real printers, but instead knows how to identify the type of print job, and overlay the appropriate form image from the installed set. The combined result is then sent to an actual printer driver, which sends it out to the physical printer. So OnQ must be set to print to the EFPlus.com XPS driver, and the XPS driver must be set to print to the actual printer via it's setup wizard.
OnQ5, 6, and 7 are supported by Hilton for electronic forms including the folio receipt, registration slip or registration key packet, statements, invoices and zip out. All Hilton brands are approved for the use of eForms: Full Service Hiltons, Hilton Garden Inns, Doubletree, Embassy Suites, Homewood, Hampton and Hampton Inn and Suites
Registration Form Selection:
Small Registration Key Packet (Discontinued) In version 5.13, there is a new option in addition to the "Use keypacket..." option. This is for our patented letter sized (8.5x11") version of the registration key packet stock which folds up into a small key jacket, 2 guest ID cards and a registration slip. ( re-order here ) It was commissioned for the Homewood Suites brand but could be used by any hotel and is a great fit for the Hampton Brand. To activate this option, first you must order the new stock from us. Please see the setup instructions.
Full Sized Registration Key Packet This legal sized (8.5x14") patented stock bursts and folds into a key packet and registration slip. ( re-order here ) In Database Maintenance under "Hotel Defaults", "Receipt Printing", turn ON or check "Use keypacket format when printing pre-reg cards." Note: despite the name of the item, it applies to any registration printing, not only to pre-reg. If you find that the name is not printed on the front of the key packet, or that the printer is asking for letter sized paper, OnQ may be set for the small registration key packet. Follow step 3 of the setup instructions for that stock, but "disable" rather than "enable" the small version, then come back and turn on the option in Database Maintenance for the full sized version.
Printing Guest ID cards on Registration Key Packets. If you have OnQ5, with the updated REGKEYP.RPT file, and use the "Wide" folio format (with 3 dollar columns "Debit" "Credit" and "Balance") and an appropriate eForm image, you can print guest ID cards on the inner flaps of the keypacket. Just go to Database Maintenance, Hotel Defaults, Hotel Information, and add a Tilde (the "~" character) somewhere in the Hotel Name field. Verify that you have the new FOLIOREG.RPT file by looking for the period on the registration slip, just above the guest name and indented about 1/2 inch.
Adding Messages to the Registration Slip. Any short message can be added to the registration slip by typing it into the "Pre-registration information text" field in the "Receipt Messages" section of Hotel Defaults under Database Maintenance. Other areas of the registration can be customized by changing the eForm. See: Need to change text or logos on the eForm
Plain Paper Registrations (you must have an eForms device, and supply your own key jacket or key packet) In Database Maintenance under "Hotel Defaults", "Receipt Printing", turn OFF "Use keypacket format when printing pre-reg cards."
If you don't find what you need here, contact firstname.lastname@example.org for technical support.
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