My Account  |   Track Order  |  View Cart

Hewlett Packard LaserJet 3000 series

Use SmartBOX?
Parallel cable: Ok! Net cable: No. Use NetBOX

The printer must have a parallel printer port in order to connect either the NetBOX or SmartBOX, no mater how the printer is actually connected to the workstation or network. Late model HP printers, especially the 3015, may need an EIO to 1284B adapter card (part number J7972G) which costs about $90 from HP.

Installing an eForms SmartBOX

NetBOX support for this printer is only required when the printer will be connected by the network port using the cable that looks like a telephone cord. If the printer is connected by the fat parallel cable with the wire latches, even if it is available over the network, this printer is best supported by the SmartBOX.

Installing an eForms BOX "Program" Versions for network connected printers

Tray select operation

The 3000 series has a front panel were you can select PAPER HANDELING then PAPER SIZE and then set the paper size of each tray. From then on, when the printer is asked to print a page of a given size, it will pull from the tray you have selected on that menu.

3015 BUG: On the 3015, if the firmware is old, the tray select will not work correctly. Contact your support to upgrade the printers firmware to the latest version before trying to setup the trays.

The Full Sized (Legal 8.5x14") Registration / Keypacket stock should be installed in the first pull-out tray, under the printer, face down, with the top of the form to the front of the printer.

The Small (Letter 8.5x11") Registration / Key Packet stock should be installed in the front, pull down tray, sometimes called the manual feed, face up, with the top of the form into the printer.

If you have a third tray (optional, second pull out tray) it can be loaded with plain white paper and the pull down tray in the front can be closed. Don't use the optional tray for the registration keypacket stock, always load that in the first pull out tray under the printer. You will need to power off the printer and turn it back on before the new tray will be recognized by the printer and used.

Full sized Registration Key Packet printing

If you will be using the full legal (8.5x14") sized registration / key packet stock:

Load the registration keypacket stock:

  • Remove the lower tray from the printer. If you have a third tray (optional second pull out tray) use that for the letter sized paper and put the registration key packet stock in the UPPER of the two trays under the printer.
  • Empty any paper out of the tray
  • Squeeze the blue tab at the back of the tray and pull the tray stop ("Length guide") out as far as it will go. Make sure you can see "Legal" next to the pointer.
  • Load the keypacket stock face down with the registration slip towards the front of the tray.
    A very common cause of jamming is a rear stop that is set too tight against the stock. Press the stock all the way down in the tray so that the spring locks down, then adjust the rear stop to just touch the paper.
    Note that the tray may now extend 2 inches beyond the rear of the printer. Check for anything that may jam against the rear stop.

  • Pull down the "Manual Feed" tray at the front of the printer below the toner door and above the lower tray. Extend the paper support and load it with plain letter paper.
    Note: The supports on this tray are delicate and easy to break. Please try to push the printer back as far as possible so that people will not walk into the tray as they move around behind the desk.

Printing registrations on plain paper or on the Small Registration Key Packet

All printers should come ready to use with the small registration key packet stock. You may need to reset the printers to factory defaults:

To Reset HP printers to factory defaults:

  1. Press the Green check mark.
  2. Press the up/down buttons to select the "CONFIGURE DEVICE" menu and press the green check mark.
  3. Press the up/down buttons to select the "RESETS" menu and press the green check mark.
  4. Press select on "RESTORE FACTORY SETTINGS"

On the HP p3005d/3015/or other 3000 series printers, we may need to set PAPER HANDLING, TRAY 2 TYPE to ANY TYPE instead of PLAIN. The tray sizes should then both be letter and the tray types should be any type. If that still doesn't work set PAPER HANDLING, TRAY 1 SIZE to LETTER and TRAY 1 TYPE to PREPRINTED instead of ANY TYPE.

On the 3015, if the firmware is old, the tray select will not work correctly no matter what. Contact your support to upgrade the printers firmware to the latest version before trying to setup the trays.

For the 3005 with an optional second tray (purchased separately): Click to run the 2nd tray setup program. On the printer front panel, press the green check mark, followed by the arrow keys until CONFIGURE DEVICE is displayed, then press check again, and arrow to PCL, check and arrow to MEDIA MAPPING. Check and arrow to CLASSIC, and check to save the setting. Press the Menu button to return to ready. Hopefully, that will make the printer send jobs for tray 1 (the pull down) to tray 3 (the optional second pull out tray) and still send regular print jobs to tray 2 (the original under the printer tray).


  • 3005 Width 16.7 in; Depth 16.1 in; Height 12.2
  • 3015 Width 17.6 in, Depth 16.2 in; Height 12.4
  • Xerox 3250 14.3 x 14.5 x 9.4 in.

Printer Lockup: The p3005d is known to have a serious problem with intermittant lockup that worsens with age. This can cause the printer to simply stop responding, while still showing "Ready" and appearing to be in working order. When the printer locks up, it will not print, and an eForm device connected to the printer may indicate an error because it can not communicate with the printer. To test and see if the printer is locked up, while the printer is showing "Ready" or "Sleep mode" on its front panel, press the green check mark button. The display should change to the menu or the printer should wake up. Press the back up button to the left of the green checkmark to return to Ready. If pressing buttons on the printer front panel does not result in any change on the printers front panel display, the printer is locked up, and this is what is causing the printing problem, not the SmartBOX. Remove the SmartBOX without turning off the printer power to verify that our device is not the cause of this problem. If that does not correct the issue, contact OnQ Support for further assistance with the printer, being sure to explain that the SmartBOX is no longer connected. See also:

Pickup issues with Tray 2: Older P3005d printers may develop issues with not being able to pickup stock from the lower tray. This may be due, in part, to the stock not being loaded correctly, sticking together (fan both the top and bottom), the backstop of the tray being adjusted too tightly against the stock, the sping in the tray becomming too weak (try loading more or much less stock) but in general, this issue is caused by a dirty or worn out pickup foot (aka pickup roller). The rubber of the roller is part number RL1-1370-000 for the LJ P3005d printer. And costs less than $4 from HP:

The trick is finding someone to replace the roller for a reasonable price. It isn't terribly easy and requires a gentle but competent touch. Pictures of the processes for a prior model of printer, the LJ 2200d, which is pretty close to the same for the p3005d, are available here:

We do NOT recommend that you try this yourself. That would void your warranty. But you might find a qualified HP repair center in the area who can deal with the issue if it comes down to it.