Installing an EFPlus.com eForms SmartBOX
The eForms SmartBOX brings eForms image storage in a small external package to any Laser Jet compatible (PCL 5) printer. The SmartBOX offers:
To use the eForms SmartBOX, the printer must...
Installation is very easy:
Continue on to the next set of instructions for Electronic Forms Installation for your system
Future eForms changes can be instantly loaded into the SmartBOX!
In the future, if there is a change needed on your forms, including new logos, changes to service hours, phone instructions, advertisements, etc... those changes can be emailed to you from our office and updated in the SmartBOX at your site. Chip replacement is no longer necessary.
First, verify that the BOX has a small white sticker starting with PGEN 1.0... If you see a "Program 4.0" or "Program 5.0" sticker or no sticker at all, please be sure to let us know when you contact our office for the changes.
The best way to change the forms is to fax us a sample of the existing form, with the changes you want to make marked up on that sample.
When connected to a printer, the light on the SmartBOX will be:
Because the SmartBOX runs the parallel cable faster than most printers alone, it is more sensitive to the length, quality and type of cable used and to the type of communication the workstation is using to talk to the printer. If the printer will not print when the SmartBOX is installed, try bypassing the SmartBOX by plugging the cable directly into the printer. If this allows the printer to print (with out the eForms of course) then the cable, AC power, and workstation configuration will need to be checked. If the printer is still not printing, after bypassing the SmartBOX, please contact your help desk for support on printing issues not related to eForms.
Since the SmartBOX tries to pull power from the printer for emergency operation, you may check for proper AC power ONLY while you have the SmartBOX disconnected from the printer cables. Start by also disconnecting the AC adapter. In other words, disconnect ALL the cables from the SmartBOX. Verify that the light on the SmartBOX is completely out. Now, plug in ONLY the little round black AC adapter cable. The SmartBOX light should be Reddish Orange for about 5 seconds and then turn green or go out. If you see a flashing light instead, the SmartBOX has been erased: Please contact us for an update email. If the light stays orange or red, please contact us for a replacement SmartBOX. If the light does not light up, the AC adapter is defective or has been unplugged at the other end. Please check, then contact us for a replacement AC adapter. AC power is required for reliable operation. The SmartBOX must light up when initially connected ONLY to the AC adapter originally supplied.
Next, check that the cable used between the workstation and the printer is marked ...IEEE 1284 - 1994... along the side of the cable. If not contact us for a replacement. The standard "belkin" printer cable supplied with the workstation and printer will NOT reliably support the SmartBOX. You MUST use our IEEE 1284 -1994 cable as originally supplied with the SmartBOX.
If the cable is correct, the SmartBOX light is green, and the printer still doesn't print, the port in the printer driver is probably set to DOTx rather than LPTx. Click on Start / Settings / Printers... and then right click on the printer name you are using, and select Properties from the pop up menu. Go to the Ports tab and ensure that the LPT type port is selected. This same problem may be caused if the HP printer driver installs an HP printer port monitor. Some of the most recient PCL6 printer drivers from HP are doing this if the entire printing system is installed from the printer CD. If this happens, remove the HP printer driver and any HP printer related items from Start / Settings / Control Panel / Add / Remove Programs. Reboot and install only the standard printer drive using the Start / Settings / Printer... / Add printer wizard.
If you have another station that does print correctly, you can try swapping the SmartBOX, AC power adapter, parallel cable and printer to see which is causeing the problem.
"Access Denied" after "Updating...": This is a common error, and easily corrected: Simple restart the workstation and try the update again.
NonLPT1 port: "File not Found" after "Updating..." The update script for SmartBOXes assumes that the parallel port is set as LPT1. In some (very) rare cases, the LPT port may be configured as LPT2 or LPT3. This will cause the update script to show "File not Found" after "Updating...". To correct this issue, the port must be re-configured as LPT1, AND the printer drivers must be updated to print to LPT1.
Note: You will not be able to print once this procedure is started, until the procedure is finished.
Click Start / Settings / Control Panel. Open the "System" icon (which may be under "Performance and Maintenance"). Go to the "Hardware" tab and start "Device Manager". In Device Manager, click the plus sign to the left of "Ports (COM & LPT)". If you don't find LPT1, but you do find LPT2 or LPT3 listed there, then double click on the LPT2 or LPT3 entry, go to the "Port Settings" tab, and change the "LPT Port Number" to "LPT1". Click "Ok" and close all the windows.
Click Start / Settings / Printers and Faxes. On each printer, right click and select "Properties" from the popup menu. Go to the "Ports" tab (if present) and if the check mark is in front of LPT2 or LPT3, change it to LPT1. If there is no "Ports" tab, or the check mark is in front of some other port, do NOT change anything in that driver.
Check to ensure you can still print normally. If not, reverse the changes above and call support.
Once the port is updated to LPT1, try to apply the SmartBOX update again.
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