e-Forms installation for Hilton brand hotels OnQ Users
Configure OnQ to use the new printer
It may
be easier to use a printout to complete this part of the installation. When
you have finished continue with the next step.
Start OnQ Frontdesk as you normally would and from the menu bar select
"Reports" / "List of reports..."
From the menu in upper left corner of the list window, select "File"
/ "Printer Assignments". If you see an option for "Personal Printer
Assignement", don't use that other than to check and be sure that all the
printers in that option are set to Unassigned.
In the dialog box, click on Folio Paper Printer: and pull down the
Printer selection list from the bottom of the dialog and click on
the printer with "LJ4n" in the name (this may be "EFPlus.com
HPLJ4n or Hilton HP LJ4n) then close the dialog. If you will make
use of the Statement Electronic Forms at this work station, you should also
set the White Paper Printer to the LJ4n driver.
Now look at the third printer in the list (after the White Paper Printer
and the Folio Paper Printer) .
If you use the registration Keypacket stock, you must also set the
Registration printer to the LJ4n driver. ( if you have chosen
not to use the registration keypacket stock and to print registration slips
on plain white paper, set the Registration printer to Unassigned)
Close the dialog by clicking on Ok.
If you also have an option under the "File" menu for "Personal
Printer Assignments" ensure they are ALL set to
"unassigned".
At this point, it is probably working just fine, and if you like
you can try to print something now to test. There are a couple of other settings
in OnQ that can cause the eForms to print incorrectly, so if you wish to
be sure, continue on here.
Click on Start / Programs / OnQ... / Database
Maintenance
Select Hotel Defaults
Select Reciept Printing
Ensure the option for "Use keypacket format..." is set correctly for your
hotel.
It should be working, try to print a reciept and a registration to check.
If not, it's a good idea to check the font installation at this point:
Click on Start / Settings / Printers then
Right click on the LJ4n printer and select Properties from
the pop up menu that appears.
Select the right most tab which should be labled "Configure".
Note: If the right most tab is "Device Settings" you have installed
the Microsoft Version of the HP Laser Jet 4 printer driver and this version
does not support e-forms.Go back to step 1 and
"Install an updated e-Forms capable printer
driver."
Verify that the "Font DIMM" check box is checked and push the
"Configure" button.
Verify that "EFPlus eForms" appears on the left side under "Installed
DIMMs:"
Click on "EFPlus eForms" and verify that all the types of forms you
use appear on the right side under "Fonts on DIMM:" and that the word
"(Enabled)" is listed after each form.
Click on Cancel then on Cancel again and close the list of
printer.
If you are using the FULL SIZED Registration
Key Packet, you may need to make some changes to the settings at the
front panel of the printer. Go to our list of supported
printers, select the type of printer you are using and look for the heading
on setting up trays for Registration Key Packets.