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Can't reach updates page:If you can reach this web site, but can not reach www.electronicformsplus.com/update please try the following:
Try going to: If you still have problems, please collect and send us the following information: Click Start (in the lower left corner of the screen) then Run..., type in the letters cmd and click Ok. At the black screen with white letters, type in: Otherwise, please contact us or email support@efplus.com You might also try picking up the update via a workstion in the business office, or a personal computer. For Hilton hotels: Apparently some hotels access to the internet has been moved to a new data center and this new center, hosted by IBM is blocking access. In the past, your access to the internet came through the data center at Memphis, and it was correctly setup to allow access to our updates pages. The new datacenter in North Carolina is run by IBM, and for some strange reason they are blocking us. We are attempting to reach the correct people at IBM to contact to get this issue fixed. In the mean time, PLEASE document this issue by contacting OnQ support at 1-800-HELP-HELP (1-800-495-7495) at let them know that you are being affected by ticket number #17836291. Documenting cases against that ticket number will increase pressure to get this fixed. |
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